Terms & Conditions

Last updated: 6 September 2026

1. About these Terms

These Terms and Conditions apply whenever you request a quotation from, make a booking with, or otherwise use the services of Builders M&A Limited ("we", "us", "our"), company number 17052886, registered office 128 City Road, London, EC1V 2NX, United Kingdom. By asking us to provide a quotation or by booking work with us, you agree to these Terms.

2. Our services

We provide property-care services, including carpet and upholstery cleaning, power washing, floor cleaning and polishing, and general property maintenance, as described on this website. The exact scope of work for any job is confirmed as part of your quotation.

3. Quotations

All quotations are based on the information, photographs and description you provide to us, including property size or item count, condition, access and scope of work. Because a quotation is normally given before we have seen the property or item in person, the final price may need to be adjusted if the actual condition or scope of the job differs from what was described once we assess it directly.

4. Quote validity

Unless we state otherwise, a quotation is valid for 14 days from the date it is given. After this time, prices may need to be reconfirmed, as costs and availability can change.

5. Booking and appointment confirmation

Submitting an enquiry through our website contact form does not, by itself, create a booking or a binding contract. A booking is only confirmed once we and you have agreed the service, scope of work, price, appointment date and, where applicable, any deposit — whether that agreement is reached by email, WhatsApp, telephone or in person.

6. Deposits

A deposit may be required depending on the size and nature of the project. Where a deposit is required, the amount and payment terms will be agreed with you before the work is booked.

7. Payment

We accept payment by cash and by card. Unless otherwise agreed, payment is due on completion of the work. Any different payment arrangement, such as a deposit or staged payments, will be agreed with you in advance.

8. Customer preparation and access

To allow us to carry out the work safely and efficiently, please ensure we have suitable access to the property or items at the agreed appointment time, and that the work area is reasonably prepared (for example, cleared of items not part of the job) where this has been requested. If access is not available at the agreed time, we may need to rearrange the appointment, and this may affect the price if additional time or a further visit is needed.

9. Photographs and information provided by customers

We rely on the photographs, descriptions and other information you provide when preparing your quotation. Please make sure this information is accurate and up to date, as it may affect the price and scope of work agreed.

10. Service limitations

Not every surface, material or item is suitable for every service, and results can vary depending on the type, age and condition of the surface or item being treated. We will assess this as part of your quotation and let you know before work begins if we consider that a particular result cannot be achieved. We cannot guarantee that every stain, mark or existing defect will be fully removed.

11. Existing damage and condition of surfaces

Many properties and items we work on already have some existing wear, damage or staining. Where practical, we will discuss any obvious pre-existing damage or condition issues with you before starting work. Nothing in this clause excludes or limits our liability for loss or damage caused by our own negligence, or for any other liability that cannot be excluded or limited under UK law.

12. Additional work

If, once on site, we identify that additional work is needed or that a job is larger than originally described, we will discuss this with you and agree the additional work and its cost with you before carrying it out. We will not carry out chargeable additional work without your agreement.

13. Cancellation and rearrangement

If you need to cancel or rearrange an appointment, we would appreciate at least 24 hours’ notice where possible, so that we can offer the appointment to another customer. We do not currently apply a standard cancellation fee, though repeated very short notice may affect our ability to schedule future appointments for you. This clause does not affect any statutory rights you may have.

14. Refunds

If you are not satisfied with work we have carried out, please contact us so that we can look into it and, where appropriate, put things right. Refunds will be considered on a case-by-case basis in line with your statutory rights, taking into account the nature of the issue and the work carried out. Nothing in these Terms removes or limits your statutory rights as a consumer.

15. Completion of services

We will let you know when the work has been completed. Please check the work at that time and raise any concerns with us as soon as possible so that we can address them promptly.

16. Complaints and remedial work

If you have a complaint about the standard of work carried out, please contact us with details as soon as possible. We will look into the matter and, where we agree that remedial work is needed, arrange to carry this out within a reasonable time.

17. Liability

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under UK law. Subject to this, we will take reasonable care in carrying out our services, but we do not accept liability for indirect or consequential losses that were not reasonably foreseeable to both parties at the time a booking was made.

18. Circumstances outside our reasonable control

We will not be responsible for any delay or failure to carry out our services caused by circumstances beyond our reasonable control, such as severe weather, illness, or restricted access to a property for reasons outside our control. Where this happens, we will let you know as soon as reasonably possible and agree a revised appointment with you.

19. Consumer rights

Nothing in these Terms affects your statutory rights as a consumer, including your rights under the Consumer Rights Act 2015. If you booked our services other than in person — for example through our website, by telephone or by WhatsApp — you may also have statutory cancellation rights under UK consumer protection law relating to distance and off-premises contracts. If you believe this may apply to your booking, please contact us and we will be happy to discuss it with you.

20. Governing law

These Terms are governed by the law of England and Wales, and disputes will be subject to the courts of England and Wales, except where applicable law provides otherwise.

21. Contact us

If you have any questions about these Terms and Conditions, please contact us:

Builders M&A Limited
128 City Road, London, EC1V 2NX, United Kingdom
Email: Support@buildersma.com
Telephone/WhatsApp: +44 7723 078802